Privacy policy

Last Updated: August 29, 2025

At Natty Culture, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our website. By using our site, you agree to the practices described below.

 

 

1. Information We Collect

We may collect the following types of information:

  • Personal identification details: Name, email, phone number, shipping/billing addresses, collected when you create an account, place an order, or contact us.

  • Payment information: Processed securely by trusted third-party payment providers. We do not store your full card details.

  • Browsing information: IP address, browser type, device details, and usage data, collected automatically through cookies and similar tools.

 

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your purchases, inquiries, or support requests.

  • Personalize your shopping experience and send relevant promotions (where you’ve consented).

  • Improve our website, products, and services.

  • Detect, prevent, and address fraud, abuse, or security issues.

 

 

3. Information Sharing

We do not sell or rent your personal data. We may share information only in the following cases:

  • Service providers: With trusted partners who assist us with payment processing, logistics, or website operations. They are contractually bound to handle data securely.

  • Legal obligations: When required by law, regulation, or court order.

  • Business transfers: In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of the business.

 

 

4. Data Security

We use industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or storage is fully secure, and we cannot guarantee absolute protection.

 

 

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Analyze traffic and usage patterns.

  • Offer tailored promotions and recommendations.

You may disable cookies in your browser, but this may affect certain website functions.

 

 

6. International Transfers

Since some of our service providers and payment processors operate outside Sri Lanka, your personal information may be transferred across borders. In such cases, we ensure appropriate safeguards are in place to protect your data.

 

 

7. Your Rights

Under Sri Lanka’s Data Protection Act (No. 9 of 2022), you have the right to:

  • Request access to your personal data.

  • Correct inaccuracies in your data.

  • Request deletion of your data, subject to legal and business requirements.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [insert email].

 

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated “Last Updated” date. Please review periodically to stay informed.

 

 

9. Contact Us

For questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Natty Culture – Customer Support
 📧 nattyculturelk@gmail.com
 📞 +94774406568