Terms of service

Last Updated: August 29, 2025

Welcome to Natty Culture. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing and using our website, you agree to comply with these Terms. Please read them carefully before placing an order.

 

 

1. Eligibility & Use of Website

  1. You must be 18 years or older to purchase products from our website. By using the site, you confirm that you are legally capable of entering into binding contracts.

  2. You are responsible for maintaining the confidentiality of your account details, including your password.

  3. You agree to provide accurate and up-to-date information during registration and checkout.

  4. You may not use our website for unlawful purposes, including fraud or misuse of payment details.

 

 

2. Product Information & Pricing

  1. We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that all information is error-free, complete, or current.

  2. Prices are subject to change without prior notice. Discounts, sales, and promotions are time-limited and subject to separate conditions.

  3. All products are sold for personal use only and are not intended for resale.

 

 

3. Orders & Payments

  1. By placing an order, you make an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion.

  2. Reasons for refusal may include product unavailability, errors in pricing or description, bulk/reseller orders, or suspected fraudulent activity.

  3. You agree to provide valid payment details and authorize us (or our third-party payment partners) to charge the full order amount, including applicable taxes and shipping.

  4. Payments are processed securely via trusted third-party providers; we do not store your full credit/debit card information.

 

 

4. Shipping & Delivery

  1. We will make reasonable efforts to deliver orders promptly. However, shipping times are estimates only and may vary based on location, courier delays, customs clearance, or other factors beyond our control.

  2. Risk of loss passes to you once the order has been delivered to the shipping address you provided.

 

 

5. Returns & Refunds

  1. Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms.

  2. Due to the consumable nature of supplements, returns are only accepted for defective, damaged, or incorrectly supplied products. Opened or used products cannot be refunded or exchanged.

 

 

6. Health & Safety Disclaimer

  1. All products are manufactured and supplied in accordance with applicable standards. However, they are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

  2. You are responsible for consulting a qualified healthcare professional before using any product, particularly if you are pregnant, nursing, have a medical condition, or are taking medication.

  3. Natty Culture is not liable for adverse reactions or misuse of products contrary to directions provided.

 

 

7. Intellectual Property

  1. All content on our website — including text, images, product designs, logos, and graphics — is the property of Natty Culture or its licensors and is protected by intellectual property laws.

  2. You may not reproduce, copy, distribute, or modify any content without our prior written consent.

 

 

8. Prohibited Uses

In addition to other restrictions in these Terms, you are prohibited from using the website or its content:

  1. For any unlawful purpose or to solicit others to commit unlawful acts.

  2. To violate intellectual property rights of Natty Culture or others.

  3. To harass, abuse, defame, intimidate, or discriminate against any person or group.

  4. To submit false, misleading, or fraudulent information.

  5. To upload or transmit viruses, malware, or malicious code.

  6. To collect or track the personal information of others without consent.

  7. To spam, phish, crawl, scrape, or otherwise interfere with the operation of our website or any related systems.

  8. For any obscene, offensive, or immoral purpose.

  9. To bypass or interfere with website security features.

Violation of these rules may result in immediate termination of access to our services.

 

 

9. Limitation of Liability

  1. To the maximum extent permitted by law, Natty Culture, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

  2. Our liability in respect of any product shall not exceed the purchase price paid for that product.

 

 

10. Indemnification

You agree to indemnify, defend, and hold harmless Natty Culture, its directors, employees, agents, partners, and affiliates from any claim, demand, or damage (including legal fees) arising out of your breach of these Terms, misuse of our products, or violation of any law or third-party rights.

 

 

11. Amendments & Termination

  1. We may update or modify these Terms at any time. Any changes will take effect once posted on our website.

  2. Continued use of the site following changes constitutes acceptance of the revised Terms.

  3. We reserve the right to suspend or terminate accounts that breach these Terms or engage in fraudulent activity.

 

 

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes shall fall under the exclusive jurisdiction of Sri Lankan courts.